Refund policy

Return & Refund Polic

At Nexify India, we want you to shop with confidence. If there is a problem with your order, please contact us and we'll do our best to resolve it fairly and efficiently.

1. Return Eligibility

You may request a return within [7 DAYS] of receiving your order, provided the product is eligible for return.

To be eligible, the product should generally:

  • Be unused and in its original condition.

  • Be returned with its original packaging, accessories, and tags where applicable.

  • Not show signs of misuse, damage, or alteration.

  • Be accompanied by your order number or proof of purchase.

Some products may have specific return conditions listed on their product page.

2. How to Request a Return

To request a return, contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Your order number

  • Product name

  • Reason for the return

  • Photos/videos where relevant

We'll review your request and provide return instructions if the product qualifies.

Please do not send a product back without contacting us first. Unauthorized returns may not be accepted.

3. Refund Process

Once we receive and inspect the returned product, we'll notify you whether your refund has been approved.

If approved, the refund will be initiated within [REFUND PROCESSING TIME].

The time for the money to appear in your account can depend on your payment provider or bank.

Refunds will generally be made to the original payment method, where technically possible.

Shipping Charges

[CHOOSE YOUR POLICY]

  • Original shipping charges are [REFUNDABLE / NON-REFUNDABLE], unless the return is due to a defective, damaged, incorrect, or otherwise qualifying product.

  • Return shipping costs are [PAID BY THE CUSTOMER / PAID BY NEXIFY INDIA] in eligible cases.

4. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange where the replacement product is available.

For size, colour, or other preference-based exchanges, availability and applicable shipping charges may vary.

Contact [EMAIL ADDRESS] to request an exchange.

5. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or different from what you ordered, please contact us within [X DAYS] of delivery.

Please provide your order number and clear photos/videos of the product and packaging when requested.

After reviewing the issue, we may offer an appropriate solution, which may include:

  • Replacement

  • Exchange

  • Refund

  • Another remedy required under applicable law

For products damaged during delivery, please contact us as soon as reasonably possible so we can work with the delivery partner to investigate.

6. Non-Returnable Items

Unless otherwise required by applicable law, certain products may not be eligible for return, including:

  • Personalized or customized products

  • Perishable products

  • Products that cannot reasonably be resold for hygiene or safety reasons after opening

  • Products specifically marked as non-returnable on their product page

  • Products damaged through misuse, accidental damage, or improper handling by the customer

If you're unsure whether an item is eligible, contact us before placing your order.

7. Return Shipping Costs

For returns due to change of mind, preference, incorrect size, or other customer-related reasons, return shipping is:

[CUSTOMER PAYS / FREE RETURN SHIPPING]

For products that are defective, damaged, incorrect, or not as described, Nexify India will [COVER RETURN SHIPPING / PROVIDE A PREPAID RETURN LABEL / FOLLOW THE APPLICABLE RESOLUTION PROCESS], subject to verification and applicable law.

8. Refunds for Cancelled Orders

If an eligible order is cancelled before dispatch, we will process the applicable refund according to the payment method and applicable law.

Once an order has been dispatched, cancellation may no longer be possible and the return process may apply instead.

9. Cash on Delivery (COD)

For COD orders, any approved refund will be handled through [REFUND METHOD]. We may request the customer's bank/UPI details or other information necessary to process the refund securely.

10. Important Note

Nothing in this Return & Refund Policy is intended to limit any rights or remedies that you may have under applicable Indian consumer-protection or other applicable laws.

We reserve the right to review each return or refund request based on the circumstances and the applicable product conditions.

11. Contact Us

Have a problem with your order? We're here to help.

Nexify India
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

Our goal: make the return process as simple and fair as possible.